- Image by monstro via Flickr
- Customer service: publicly solving a problem is great marketing!
- Knowledge base: If you have a question that you can’t find an answer to your fans and followers might be able to help out
- Sounding board: Looking for advice on a new product, or your fans to design a new product – post the question or proposal!
- Networking: Linked-in is a great way to group and leverage your professional contacts
- Market Barometer: Social media monitoring enables you to discover the hot topics are in your business all the time, internationally.
- A telephone: enabling your customers etc. to call you without phoning you.
- Promotion: ensure you engage your audience before selling to them.
Need help with Social Media? Call Steer – Social Media Agency Auckland
