Feefo Customer Feedback solution

feefo is an independent customer feedback service which:

  • Increases average spend

  • Improves conversion

  • Improves customer retention

  • Improves search engine rankings

With Feefo, you volunteer to tell them of every sale. When your customer has received your product (or service), Feefo will email him or her to ask them what they think about you. Your customer responds on a very simple online form, and the feedback is displayed on your website and the Feefo website.

Feefo Customer Feedback on your website

You can also request feedback for specific products or services and display this on the relevant pages.

It’s a version of the same feedback system you see on Trade Me or Amazon, without which Trade Me could not function. Feefo is modified to encourage some real conversation between supplier and customer.

What are the benefits of Feefo?

Feefo is an independent ‘trustmark’ for online retailers.  Customers feel more confident in your company and products therefore are more likely to buy.

The main benefit of Feefo is that it proves your commitment to customer service.

Feefo is not a blog, where anyone can say nice, or nasty, things about you, with no way of telling whether these people are your relatives, or your competitors.  So, if Feefo shows that 95% of your customers are happy, it is true.

But that’s not all.  Additional benefits include:

  • Feefo tells you a great deal about your business that you probably do not know
  • Feefo tells you why people like some of your products and not others
  • Feefo tells you what products people would like you to sell
  • Feefo decreases your rate of returns
  • Feefo shows your staff that their efforts are appreciated
  • Feefo is probably the most cost-efficient method of improving your visibility in search engines

In short, Feefo makes your business better.

Where can I see a live example of Feefo?

You can visit this website and scroll to the bottom of the page.  If you click on the link it will open a page detailing feedback.  Click here for an example of customer feedback for an individual product.

www.feefo.com

Download the Feefo Brochure >>

For more information on social media, call or email us: 09 889 8020 or results@steer.co.nz

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